Frequently asked questions
Some important details about the festival
In light of recent announcements regarding the first case of COVID-19 (coronavirus) in Ottawa and the declaration by the World Health Organization describing the outbreak as a pandemic, we have made the difficult decision, upon consulting some of our network and partners, to postpone the 2020 edition of the Ottawa Coffee Fest. Although the risk remains low in Ottawa, we believe that this is in the best interest of everyone involved with the event in order to prevent any potential risk of transmission. In addition, we feel that the current outbreak would have a direct impact on the quality and overall festival experience. This decision was not made lightly as we knew the situation might change rapidly, but at the end of the day, the health and safety of our community is what matters most.
We do intend on rescheduling the event at a later point in time and will keep everyone updated once a new date has been selected. Refunds will be issued in two weeks time. If you’ve already purchased a ticket and wish to carry your admission over to the next edition, please let us know by sending an email before Friday, March 27 to email@example.com and we will honour the purchase. If you were part of the first 200 tickets purchased, you’ll still get your HuskeeCup as well, should you choose to attend the next event.
We thank you all for your understanding, cooperation and patience on this matter. The Ottawa Coffee Fest is a volunteer-run, community-based initiative founded by a small team of coffee lovers and we’re so grateful to be part of such a supportive community!
If you have any questions, please do not hesitate to reach out. We can’t wait to see you again soon so that we can all enjoy some coffee together!